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Why Use WhatsApp Business API ?

55

%

of the countries use WhatsApp as the most popular alternative to SMS
1.5

Bilion

monthly active WhatsApp
users globaly
98

%

of WhatsApp messages are opened and read

3

seconds

is the time within which 90% of the received WhatsApp messages are opened
60

Bilion

Messages are sent through
WhatsApp daily.

Routee's WhatsApp Business API

Service Highlights

Send relevant information to your customers’ preferences, about the products and services they purchased from your company, instantly answer their inquiries, resolve customer support issues, and much more. All the tools you need for sustainable communication with your customers is available through Routee’s user-friendly and robust platform.

Powerful API

As a messaging expert and a WhatsApp Business API solution provider, Routee has created a simple, secure, and reliable API for WhatsApp Business addressing medium or large enterprises who wish to connect with their customers worldwide. Routee's API for WhatsApp Business easily integrates with any other software your enterprise uses (i.e., CRM) and allows you to use automation and multi-agent access.

WhatsApp Business Bot

Routee's API solution for WhatsApp Business, powered by WayMore's chatbot intelligence , enables your business to harness the power of chatbot technology. Directly use or easily customize built-in, ready-to-use templates, scenarios, and visual drag-and-drop components in the WayMore chatbot platform, and flexibly connect with your WhatsApp Business using Routee's simple, powerful and smart API.

Massive Scalability

From small local businesses to global enterprises, Routee makes sure your WhatsApp messages are successfully sent across the world. Regardless of your customer database size, whether you have hundreds or even millions of customers, your WhatsApp messages are dispatched fast, accurately, and securely through the Routee platform.

In-depth Analytics

Understand your customer preferences and gain better insight into your ROI with delivery callbacks through the Routee API for WhatsApp Business. See when a customer is replying or reading your messages. Get detailed reports on personal information to efficiently segment your customer campaigns.

Personalization & Segmentation

Reach your target audience one-on-one through the broadcast lists. No recipient is aware of the other recipients in the same broadcast list. As soon as anyone of these recipients replies to your message, it will appear as a normal, one-on-one message in your chats screen, and their reply won’t be sent to anyone else in that broadcast list.

24/7 Support

Routee is very serious about its support. We provide our customers with 24/7 support service, 365 days per year, worldwide.

Routee’s WhatsApp Business API

Use Cases

Routee’s platform enables you to make the most of your WhatsApp Business account and apply messaging strategy across multiple points of the customer journey.

Onboard New Customers

Design WhatsApp Business campaigns with configured hooks aimed at prompting customers’ responses as soon as they make a purchase from your online shop. Use the pre-built chatbot functionality to easily set and trigger automated personalized privileges for your new customers.

Product Assistance Chatbot

90% of customers rate an immediate response of 10 minutes and less as very important when they have a customer service question (HubSpot Research). Use the pre-built chatbot functionality to efficiently respond to your customers when they need assistance with any of your products. Instantly provide them with the requested information and proactively answer common doubts and questions, such as product size, color, etc.

Recover Abandoned Carts

Address your customers when they leave an unpurchased product in the shopping cart of your e-shop as soon as the incident occurs. Define personalized market segments per cart abandonment and implement cart recovery campaigns to re-engage lapsed customers.

Customer Support

Provide fast and comfortable customer support through asynchronous conversations leveraging the pre-built chatbot functionality. Allow customers to respond when it is convenient for them and instantly react to their responses without worrying about the time of the day customers reply.

Cross-selling & Upselling

Address your current customer database to launch promo campaigns, make announcements, organize competitions, and manage special releases, by combining the broadcast lists feature with Routee’s automation capabilities.

Alerts and Notifications

Use Routee’s API for WhatsApp Business to send pre-approved messages and notifications such as delivery and order confirmations, new products, invoices, and more.

Gain with

Your business gains an empowered brand identity from incorporating Routee’s API for WhatsApps Business in its customer strategy, in addition to many more invaluable benefits.

Optimize Customer Support

Efficiently guide your customers through a well-structured customer support funnel.

Grow Your Business

Reach your customers everywhere and drive scalable business growth by providing an optimized customer experience.

Boost Customer Loyalty

Increase your customer loyalty and retention by implementing efficient personalized marketing tactics.

Increase Overall Revenue

Amplify your total business revenue by promoting personalized products and services to target groups of customers.

Superstar Clients

Our focus is on meeting customer objectives and exceeding their expectations. We develop long-term relationships with our clients, representing small businesses from a wide range of sectors to some of the world’s leading organizations.
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